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FAQ

Last updated: Wednesday, 5/13/20, at 9:55am

I'm running out of storage space in my Canvas course. Can I get more?

To avoid the storage limit in your Canvas course, instead of uploading your Zoom recordings and other media files directly to your course, you'll want to make them available via the Media Gallery in Canvas. Videos made available this way do not count against the storage quota.

If you had Zoom record your meetings in the cloud, the recordings were automatically be added to My Media in Canvas. The videos in My Media will be available to you indefinitely, just like your course files.

In order to make a file in My Media visible to students, you will need to publish it Media Gallery. This guide from the University of Utah gives step by step instructions for how to publish the recording.

If you recorded your Zoom meetings on your local device instead of to the cloud, you'll first need to upload those videos to My Media. The video under Lesson 1 in our Videos in Canvas (Kaltura) Guide will walk you though how to do that.

Will I lose access to my Zoom cloud recordings after 30 days?

When you record a Zoom meeting to the cloud using your UCSD Zoom Pro account, the recording will automatically be added to My Media in Canvas. The videos in My Media are not subject to the Zoom limits, and will be available to you indefinitely.

How can I have my course podcasted?

Can I make podcasts from previous terms available?

If you've podcasted in the past and you'd like to re-use those recordings for a current or upcoming course, please email podcast@ucsd.edu. Please include in the email: the quarter and course name (e.g. BIMM 100 FA19) and who you want to make the podcast available to: the general public, the UCSD campus, or only students who are currently enrolled in your course.

How can I use my own device to record a lecture?

For basic self-recording, use a laptop with a built-in camera and microphone. It should be used in a quiet room where lights and sound can be controlled. 

Zoom and the Kaltura Capture app can both be used to create recordings on your laptop. When using Zoom, be sure to record to the cloud rather than your local device so that the video is automatically uploaded to Canvas.

You can share a presentation on your screen, or point the camera toward a whiteboard as you write and speak.

How do I administer an assessment remotely?

For midterm or final projects, papers, or blue-book style exams, create a Canvas assignment with an online submission. Availability dates and times can be used to ensure that students take only the intended amount of time to complete a written exam, and they can be individualized to accommodate the documented needs of your students. Use the following guides to help you create an online assignment:

For mid-term or final exams that consist of distinct questions, create a Canvas Quiz. Our guide to Canvas quizzes provides step by step instructions for help with common tasks associated with creating, administering, and grading assessments in Canvas. As UCSD Faculty have begun administering final exams using Canvas Quizzes, they’ve shared their experience and tips in this Google Presentation.

How do I decide on a lecture recording method (Zoom or Kaltura Capture)?

Please follow this guide for an explanation of the services and a step-by-step guide with links to relevant documentation.

Is there a way to use one Zoom link for all of my courses' office hours?

You can absolutely use the same Zoom meeting for general office hours. The easiest way to do this will be to schedule recurring Zoom meetings directly in Zoom (not in Canvas). When you schedule the meeting as recurring, the same meeting invitation/link will apply to all of your office hour sessions. You can then paste the invitation information into your syllabus and/or into an announcement for each of your classes along with the days of the week and times of your office hours. This will look similar to how you've communicated your office hours to students previously, except that the "location" is now the Zoom meeting instead of your office.

How can I stop Zoom meetings from being recorded outside of class time?

Meetings that are set to automatically record will start recording at any point that a person enters that meeting. In order to avoid students inadvertently recording a snippet when they test the link, you'll want to turn off the setting that allows participants to join before the host. That way, you'll have to start the meeting in order for any recordings to happen.

Why do I have multiple copies of my Zoom recording in My Media?

Zoom allows you to capture multiple views of your meeting and save them all during cloud recordings. Each of these views is then automatically copied to your My Media area in Canvas. The videos may look similar based on their thumbnail preview, show a student’s name/video at the start, or have the same duration, so it can be confusing as to which one to publish for later viewing. 

If you wish to delete one of the videos, you’ll need to view each video briefly to see which meeting layout you want to keep. We recommend that you fast-forward to any section of the video where screen sharing occurred to identify quickly which video you prefer. Note that when the video is deleted from “My Media,” you will not be able to recover it. Zoom also provides auto-captioning on the “active speaker with shared screen” view so you can quickly identify that option by the presence of closed captions on the video.

If you wish to preserve both copies of your Zoom recording, you may want to rename the videos to help you identify which video is which at a later date. 

For more information about managing your course videos, see the Videos in Canvas page.

To disable unwanted recordings of future meetings, go to your Zoom settings and check only the options for the recordings you want to access in My Media. We recommend only enabling “Record active speaker with shared screen” unless you have a specific need for other layouts.

image of Zoom recording settings


For further details, see the Zoom documentation regarding Cloud Recording and Recording Layouts.