What if I'm having login problems or forgot my password?
If you see an "email or password incorrect" message, make sure that the email address you entered is the one that you registered for your UC San Diego Online account.
If you continue to see this message, you can click Forgot password? below the password field to change your password.
Common Login Problems
If you clicked Forgot Password? but have not received an email message with a link to reset your password, check for these common problems:
- Is your email address entered correctly on the sign in page? Check for errors and try again.
- Did you enter the same email address that you used to register your UC San Diego Online account? Reset messages are sent only to registered email addresses.
- Did you check your spam message folders? Check your spam folder for a message from servicedesk@ucsd.edu.
- If the message is not there, try adding servicedesk@ucsd.edu to your contacts or your approved senders list, and then reset your password again
- Did you complete the account registration process for online.ucsd.edu? To check, try registering again with the same email address. If the account does exist, a message will indicate that you entered a duplicate email address.
Other Error Messages
If you see a different error when trying to sign in, check for these common problems:
- Make sure that you are using a current version of Firefox or Chrome. You can use http://www.whatsmybrowser.org/ to check your browser.
- Make sure that you have cookies and JavaScript enabled.
Try clearing your browser’s cache. Here are instructions on clearing your cache in Chrome or Firefox.