iClicker Cloud Best Practices

Below are a list of best practices when using iClicker Cloud. For further troubleshooting, please email clickers@ucsd.edu for support.

Registering Your Instructor Remote

Register your instructor Remote ID when creating your iClicker Cloud account or updating your iClicker Cloud profile. Please see iClicker's website for further instructions.

Setting Up Your Course with Co-Instructors and Teaching Assistants

If you are teaching a course with multiple instructors or teaching assistants, only one iClicker Cloud course will need to be created. While setting up the course, iClicker Cloud will send an invitation to the other instructional users. To learn how to set up an iClicker Cloud course with multiple instructors, please visit iClicker's website.

Reliable Internet Connection

For a reliable internet connection, it is recommended that you plug in the RJ45 ethernet cable found at the podium into your computer. If your computer does not have an ethernet port, it is recommended that you bring an adapter.

Setting the Frequency Code

All base stations installed in lecture halls (and certain classrooms) across campus have a frequency code listed on the base station as a recommendation for you to use. This helps prevent "phantom" responses from students in other rooms who may also be using iClickers.

Reference the Frequency Chart below to see the frequencies recommended for base stations installed in lecture halls and classrooms.

For classrooms where you bring your own base station, you are welcome to choose any frequency. (The frequencies starting with “D” are probably the least likely to have conflicts.) If a nearby classroom is using the same frequency, at the session start-up an advisory will appear on your computer to use a different frequency.

Frequency Chart

recommended iclicker frequencies to use in noted classrooms
UCSD Classroom Frequency Chart
Location	Code	Location	Code	Location	Code
CENTR 101	CA	COA 130	CA	PCYNH 106	CA
CENTR 105	AB	COA B17	AA	PCYNH 109	AB
CENTR 109	AC	COA B21	AB	PCYNH 121	BB
CENTR 113	AD	COA B23	AC	PCYNH 122	BC
CENTR 115	BA	COA B26	AD	PETER 108	AC
CENTR 119	BB	COA B27	BA	PETER 110	AD
CENTR 212	BC	COA B28	BB	PODEM 1A18	BA
CENTR 214	BD	COA B30	BC	PODEM 1A19	BB
CENTR 216	CB	CSB 001	BA	PODEM 1A20	BC
CICC 101*	AB	CSB 002	BB	PRICE THTRE*	CA
COA 117	AD	CTL 0125	BA	RBC AUD	CA
COA 121	BD	FAH 1301	CA	SOLIS 104	AB
COA 122	CB	GH 242	AC	SOLIS 107	CA
COA 123	CC	HSS 1330	AB	WLH 2001	CA
COA 124	CD	JEANN	BD	WLH 2004	AC
COA 125	DA	LEDDN AUD	CA	WLH 2005	AB
COA 126	DB	MANDE B210	AC	YORK 2622	AB
COA 127	DC	MOS 0113	BB	YORK 2722	CA
COA 128	DD	MOS 0114	BC

*Bring your own base station

Important: In order for faculty or students to change frequency on their remotes, the desired course the session must be started.

Connecting the Base Station to use Physical Remotes

If you are using physical remotes, you must plug in the base station before you begin a session. If the base station is plugged in after a session begins, a "No Base" error will be received by the students. The session will need to be restarted with the base station plugged in prior to the start of the second session.

To confirm that your base station is connected, you will see a "Base connected." message at the bottom right of the "Courses" window.

image confirming base is connected

Reviving iClicker Cloud

If iClicker Cloud is not responding by starting a session, collecting poll answers, or not functioning appropriately, it is best to consider how long your computer and the iClicker Cloud program have been running. For optimal use, it is best to shut down (not restart) your computer before each class session and then reopen the iClicker Cloud software.