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Faculty and TA Support

EdTech Support assists instructors, teaching assistants (TAs), and course support staff with Canvas and supported EdTech tools at UC San Diego.

Contact EdTech Support

For technical assistance, call our faculty helpline or email the support team for the tool you are using.

Faculty Helpline: (858) 822-3315

Support Hours: Monday–Friday, 8:00 a.m.–4:30 p.m. (Pacific Time). EdTech Support is closed on university holidays and during official university closures.

Email Support

When requesting assistance, include a description of the issue, the tool you are using, and the course name and term, if applicable.

Response Times and Urgent Requests

We typically respond to email and voicemail requests within two business days. Response times may be longer during periods of high request volume, particularly at the beginning and end of each quarter.

If your issue is time-sensitive, include "Urgent" in the subject line of your email and briefly explain how the issue is affecting your course or teaching activities. Requests are reviewed and prioritized based on their urgency and impact.

School of Medicine Support

School of Medicine courses use the main campus Canvas site at canvas.ucsd.edu. For School of Medicine-specific technology assistance, contact Medical Education Technology (MedEdTech).

Individual Consultations

Need personalized assistance with Canvas or another supported EdTech tool? Book a consultation with EdTech Support.