Zoom

In order to get started using your new Zoom Pro account, sign in at ucsd.zoom.us.

You may be asked to verify your email address by clicking a unique link that Zoom sends to your email address. It can take a few minutes for the email to arrive after you've authorized Zoom to send the email.

If you notice that your Zoom account is tied to an email address you don't recognize, or one that you are not using in Canvas, please email zoom@ucsd.edu to have this resolved.

If you have any trouble downloading or opening the Zoom software, make sure your device meets Zoom's system requirements.

The following describes settings we recommend that you update for security and ease of instructional use. To configure these settings, navigate to https://ucsd.zoom.us/profile/setting. There are a lot of settings on this page, so we recommend using Ctrl/Cmd + F to search for the setting you are interested in.

Require authentication

So that you can require students to sign in to their UCSD Zoom Pro accounts before they join a class meeting, be sure that  "Only authenticated users can join meetings" is turned on.

This is recommended for security.

It is also necessary in order for pre-assigned breakout rooms to work effectively. 

And it ensures that student names will appear in participant reports as it does on your roster.

Chat

Consider chat settings carefully taking both engagement and security into account.

You can leave the "Chat" setting on to allow meeting participants to send a message visible to all participants. 

You also have the option of turning off "Private chat" to disallow private messaging between meeting participants.

If you are using chat extensively for class discussion, you may want to turn on "Auto-saving chats" so that you have a record of those discussions. 

We recommend that you use the Zoom LTI Pro link in the left-hand navigation menu of your Canvas course site to schedule and manage Zoom meetings for your course. When you create a Zoom meeting this way, students are automatically notified and sent the meeting link. They can also use the Join button in Zoom LTI Pro to join each class. This is the most convenient and most secure way to share meeting information with your class.

When you first click the Zoom LTI Pro link in Canvas, you will be asked to Authorize Zoom's access to Canvas. This is safe to do. Then, you'll be ready to start scheduling meetings.

To schedule your meetings, follow these steps:

1. Select Zoom LTI Pro on your course navigation menu.
2. Click the blue Schedule a New Meeting button in the upper right of the page.
3. Select the settings you would like for your Zoom meeting.
   1. Topic: Enter in a name for your session.
   2. Scheduling options: Select the date, start time, duration of meeting, time zone, and whether or not this will be a recurring meeting.
   3. Security options: Check Passcode to require a passcode for the meeting, and Waiting room to put participants in a waiting room when the enter the meeting. Passcodes are embedded in the Join button students use to enter the meeting in Zoom LTI Pro. So, you do not need to share the passcode with anyone, your meeting will be protected, and your students will be able to enter seamlessly from Zoom LTI Pro. If you use the waiting room, you will need to admit participants into the meeting manually.
   4. Audio and Video options: Select whether or not you would like to use a webcam and whether to allow your students (participants) to share webcam video. For the audio options, we recommend selecting both so that if your students have any trouble with using their computer audio they can easily dial in to the meeting via a phone as well.
   5. Meeting options: Select the options that you wish to use. If there are meeting options you wish to enable that are not available, such as pre-assign breakout rooms, you may enable those in the Zoom web portal after you have finished scheduling the meeting in Canvas. For all lecture meetings, we recommend the following:
      1. Uncheck "Enable join before meeting."
      2. Check "Mute all participants upon entry."
      3. Check "Only authenticated users can join"
         1. If you have only UCSD affiliates in class, choose "UCSD Only - please verify your attendees domains" from the dropdown menu.
         2. If you have guest lecturers, interpreters, concurrently enrolled students from other institutions, or other attendees who do not have UCSD email addresses, choose "Blank / Customizable" from the dropdown menu, and Edit to add the domains of the additional attendees email addresses (e.g. boisestate.edu).
   6. Alternative Hosts: If you wish to allow a licensed TA or co-instructor to start your meeting for you, enter in their email address. If you'd like additional staff to have host-like controls in the meeting, you can assign a co-host from within Zoom at any time during your meeting.
4. Click the blue Save button at the bottom of the page.
5. A meeting summary page will appear. On this page you can view the join URL or the meeting invitation. You can navigate away from this page by clicking Course Meetings in the upper left of the page to go back to your course's Zoom landing page. You can navigate back to the meeting summary page at any time if needed.

For both security and convenience, the best way for students to join your Zoom meetings is through Zoom LTI Pro or the course calendar in Canvas.

Please keep in mind that joining the meeting through Canvas does not automatically sign students in to their UCSD Zoom Pro account. So that they are sure to be signed in with the same email address that you have on your roster, please direct them to sign in to their Zoom account at ucsd.zoom.us before joining your class meeting.

If they have any issues being allowed into the meeting, being sent to their correct pre-assigned breakout room, or even viewing a Zoom recording after the meeting, it is most likely due to the fact that they are not signed in to their UCSD Zoom Pro account. Please direct them to sign in at ucsd.zoom.us, and try again.

Becoming fluent with the following controls will help your class meetings run smoothly.

Screen share

• For an overview, watch this video guide about how to share your screen.
• If possible, share a specific application (e.g. PowerPoint or Chrome) rather than your Desktop
• For sharing video clips:
  • Check “Share Computer Sound” (be sure other sounds like email notifications are off).
  • Check “Optimize for full screen video clip.” Do not check this if not sharing video, as it may cause the shared screen to be blurry.

Breakout rooms

• For an overview of breakout rooms, watch this video guide.
• You can create breakout rooms during a meeting or pre-assign them.
• Pre-assignments for breakout rooms can be made in the web portal only. Click on the name of your meeting, scroll to the bottom of the page and select "Edit this meeting," then check "Preassign breakout rooms" under Meeting Options.
• When breakout rooms are started, participants who are not assigned to breakout sessions will remain in the main meeting when the rooms are started.
• Only the host can assign participants to breakout rooms.
• As the host, you’ll be able to communicate with students in the breakout rooms and move from one to another.
• A co-host can leave and join any breakout room only if they join a breakout room assigned to them by the host first.

Polls

• For an overview of polling in Zoom meetings, watch this video.
• Polling questions can be added via the web portal (ucsd.zoom.us) or using a CSV in Zoom LTI Pro
• Click the meeting you want to add questions to. The option to add poll questions will be at the bottom of the page.
• Max: 25 poll questions for one meeting
• After class, download a report of the poll results in the Reports tab of the web portal. 

Managing Participants

• Hosts and Co-hosts are able to manage participants from the Participants window.
• This is how you will mute participants, stop their video, and remove them from the meeting if necessary.
• This written guide covers these controls and how to use them.

To prevent Zoombombing, we recommend that you enable a passcode and require authentication for your meetings. If you have only UCSD affiliates in class, you can require that students are signed into their UCSD Zoom Pro account when entering the meeting. If you have non-UCSD affiliates joining class meetings—such as interpreters, concurrently enrolled students from other institutions—you can also allow the domains of the additional attendees email addresses (e.g. boisestate.edu). See the Host a Meeting section of this guide for details on how to enable these for your meetings.

To address any disruptions that may occur during class, we recommend that you become fluent with your meeting controls. Know how to:

• Mute participants and revoke consent to be unmuted
• Stop a participant's video, put a participant in the waiting room or remove a participant from a meeting
• Disallow participant screen sharing, and turn off chat

Learn about Zoom Meeting Safeguards to keep your meeting secure.

If you'd like to record your Zoom meetings, check Record the meeting automatically in the Meeting Options section of the scheduling form. To have the video automatically uploaded to Canvas, and to allow for automatic captioning, leave In the cloud selected. These videos will be uploaded to Kaltura My Media, where they will not be limited by Zoom's 30 day cloud limit.

If you have a Zoom meeting recorded in the cloud, the recording will automatically be added to My Media in Canvas. Even though recordings are deleted from the Zoom cloud after 30 days, the videos in My Media will be available to you indefinitely.

Learn about your Zoom and Kaltura settings to ensure that you're familiar with how everything works.

In order to make a recording visible to students, you will need to publish it to Media Gallery or embed it in your course content.

Making Recordings Available in the Zoom Cloud (Not Recommended)

Recordings will remain in the Zoom cloud for only 30 days. If you choose to share recordings directly in the Zoom cloud you may need to provide a password or disable Zoom's default password requirement. For meetings recorded in the cloud since 4/11/20, the notification email telling you the recording is ready also provides a randomly generated password for accessing the recording.

To remove the password requirement for a meeting, navigate to the Recordings tab in the Zoom web portal. Click on the meeting that has been password protected, then click the Share button in the upper right hand corner of the page. The password should be visible on the sharing pop up. Click the toggle for "Password protect" to turn it off.

To remove the password requirement for all future meetings, navigate to the Recording Settings in the Zoom web portal, and find "Require password to access shared cloud recordings". Click the toggle to turn off that setting, and recordings created moving forward will not require a password.

In-Meeting

If you're having audio or video trouble with Zoom, the following guides may help:

• Testing Computer or Device Audio
• Joining a Meeting by Phone
• Audio Echo in a Meeting
• How do I test my video?
• Zoom System Requirements

If audio or video start to get choppy during a meeting, consider turning off video to preserve audio.

Zoom LTI Pro

If your email address in Canvas does not contain the full spelling of your last name, you will see an error message when you attempt to use Zoom LTI Pro. To resolve this issue, please copy the error message and email it to zoom@ucsd.edu.

Recordings in My Media

The same issue that causes the Zoom LTI Pro error described above will prevent cloud recordings from appearing in My Media until it is resolved.

If you need the video to be available immediately, you'll need to download the video from Zoom and upload it to Kaltura manually. 

Slow internet speeds or monthly data caps enforced by your ISP may make downloading and uploading your Zoom recordings infeasible. If this applies to you, reach out to kaltura@ucsd.edu and we'll help! When you reach out, please provide the following information:

• your UCSD username
• the title of your Zoom meeting
• the date and time when your Zoom recording started
• the Zoom Meeting ID (if possible)